Get in Touch. We're Here to Help!
At Curvely, your satisfaction is our top priority. We're here to help with any questions, concerns, or feedback you may have. Our dedicated team is always eager to assist you, whether it's about product inquiries or sharing your experiences. We're just a message away! Before reaching out, you might want to check if your question is answered in our detailed FAQ section.
Check out our FAQ first:
I ordered the wrong size/color. Can I still change it?
Please contact us with your order number, name, and desired size at info.curvely@gmail.com .We'll do our best to make the change. If your order has already shipped, you’ll need to wait for it to arrive and then contact our kind customer support team.
I accidentally provided the wrong shipping address. What now?
Please contact us as soon as possible with yourfull name, order number, and the correct shipping address at info.curvely@gmail.com. We'll do our best to update the information before your order ships.
Why haven't I received a shipping confirmation?
After placing an order, you should receive a shipping confirmation email once it’s processed and dispatched. Check your spam folder, Gmail 'Promotions' tab, and ensure your email address is correct. Processing may take 1-4 business days. If you’ve checked all this and still haven’t received a confirmation, contact our customer support team with your order number.
When will I receive my order?
Our standard delivery time is 5-12 business days. However, please note that holidays, weekends, and unforeseen delays may affect this timeline.
How can I track my order?
Once shipped, you'll receive an email with tracking information. Check your spam folder if you don't see it. For further assistance, please contact our customer support with your order number.
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